Shipping policy

SHIPPING POLICY

Thank you for shopping with JimZale. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

ORDER PROCESSING

Orders are typically processed within 1–3 business days. During holidays, high-demand periods, supplier delays, or other exceptional circumstances, processing may take up to 5 business days.

Business days do not include weekends or U.S. federal holidays.

SHIPPING DESTINATIONS

JimZale currently ships to eligible addresses within the United States. Available shipping methods and charges, if applicable, are displayed during checkout.

DELIVERY ESTIMATES

Estimated delivery times depend on the product, supplier location, destination, carrier, and shipping method.

After processing, most U.S. orders are typically delivered within approximately 3–15 business days. Products shipped from a U.S. warehouse may arrive sooner than products shipped from an international supplier.

Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, customs inspections, holidays, high order volumes, and other circumstances outside our control may cause delays.

SHIPPING CHARGES

Any shipping charges are calculated and displayed at checkout before payment is completed. Promotional or free-shipping offers may be subject to eligibility requirements shown on the storefront or during checkout.

TRACKING INFORMATION

When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking information may take up to 72 hours to show movement after the carrier receives the package.

MULTIPLE PACKAGES

Products may be fulfilled by different suppliers or warehouses. An order containing multiple items may arrive in separate packages and on different dates. Separate tracking information may be provided for each shipment. Customers will not be charged additional shipping fees solely because an order is divided into multiple packages unless clearly disclosed at checkout.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

Contact us immediately if an address correction is needed. Once an order has entered processing or has shipped, we may be unable to change the address, redirect the shipment, or cancel the order.

JimZale is not responsible for delivery problems caused by an incorrect, incomplete, or undeliverable address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

DELIVERY CONFIRMATION

An order marked as delivered by the carrier is considered delivered. If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask household members, neighbors, or building management.
3. Allow up to 48 hours because some carriers mark packages delivered shortly before final delivery.
4. Contact the carrier using the tracking information.

If the package still cannot be located, contact us so we can review the matter.

LOST, DAMAGED, OR INCORRECT ORDERS

If an order arrives damaged, defective, incomplete, or incorrect, contact us promptly and include:

• Your order number
• A description of the issue
• Clear photographs or video of the product and packaging
• A photograph of the shipping label when available

Please keep the product and all packaging until the matter has been reviewed. Do not return an item without receiving return instructions from JimZale.

SHIPPING DELAYS

JimZale is not responsible for delays caused by shipping carriers, severe weather, customs procedures, transportation disruptions, incorrect addresses, holidays, government actions, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers with available tracking and shipment information.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that a change or cancellation can be completed after an order has entered processing.

CONTACT US

For questions about shipping or delivery, contact:

JimZale
Email: larryj@proviz360.com
Phone: 210-573-7127